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Our Terms and Conditions

Booking, Payment and Cancellation Policies

Thank you for choosing to book with Otterburn Bed & Breakfast; we look forward to welcoming you to our home and amazing accommodation.

 

We wish to promote the best possible relationship with our guests but it needs to be remembered that, by making a booking, you are also entering into a contract with us so please read our terms and conditions of booking below.


Booking Confirmation

A contract shall come into existence when we accept your booking by email or post. You will then be responsible for paying the total price of the booking in accordance with the cancellation policy as set out below.


Deposits

We will require payment of your first night’s accommodation as deposit for your booking. Please note that, at present, we can only accept BACS or cheque payments for deposits and cash or cheque payments for the balance on departure.  Full details of how to pay will be sent along with the Booking Confirmation.


The deposit is payable no less than six weeks prior to your arrival date or immediately should your booking be made within that six-week period.


Cancellation

You will appreciate that, as a small business, we are affected by cancellations and we would therefore ask for your understanding and consideration of the following;


  • Notification of cancellation should be made by email or by post. We will confirm receipt of all cancellations by email or post.
  • If cancellation is made more than 14 days prior to arrival and we do succeed in re-letting the room, we will refund all monies paid less a £10 administration charge. If we are unable to re-let the room for the duration of your booking, your full deposit will be retained.
  • If cancellation is made 14 days or less prior to arrival, your deposit will not be refunded. You will also be liable for the full balance, unless we are able to re-let the room.
  • In the event of any guests deciding to cut short their stay for any reason, the full balance owing for the period booked, is still payable.


We would recommend that you have travel insurance in place for the period you are due to stay with us, just in case you can't make it at the last minute or need to curtail your travel plans.


Food

We request that guests please inform us before arrival of any dietary requirements, food intolerance or allergies.


Pets

Sorry, but we do not accept any pets.


Smoking / Vaping

Smoking or vaping is not permitted in any part of the house.


Arrival

Check-in is between 4.00pm and 8.00pm.


If you are delayed or have any difficulties finding us, please call us on 01967 402222 to let us know.


Departure

Please vacate your room by 10.00am on the day of departure.


Non-availability of Accommodation

We would only cancel your reservation if your accommodation were unavailable for reasons beyond our control. We would however give you as much notice as possible and attempt to offer you alternative accommodation. If this was not possible, or was unacceptable to you, then we would refund all monies paid by you for the visit. Our liability would not extend beyond this refund.


Damages and Breakages

We want to ensure that all our guests find everything in good working order. Therefore, we ask that any damage or breakage be reported immediately to ensure we can replace or repair the item as soon as possible. It is with regret that, where damage or breakage has taken place, we will ask you pay for this (minor breakages and reasonable wear and tear excepted).


Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or contractors whilst acting in the course of employment for us.


Privacy Policy

We are committed to ensuring that your privacy is protected. Unless you have told us that you do not wish us to do so, we may retain your contact details on our database. These details will not be shared with any other parties. Occasionally, we may send you special offers or other information which we think you may find interesting using the email address which you have provided.


If you do not wish us to retain your contact details beyond your stay with us, please let us know at the time of booking.