Thank you for choosing to book with Otterburn Bed & Breakfast; we look forward to welcoming you to our home and amazing accommodation.

 

We wish to promote the best possible relationship with our guests but it needs to be remembered that, by making a booking, you are also entering into a contract with us so please read our terms and conditions of booking below.

Booking Confirmation

A contract shall come into existence when we accept your booking by email or post. You will then be responsible for paying the total price of the booking in accordance with the cancellation policy as set out below.

Deposit for Bookings

We will require payment of your first night’s accommodation as deposit for your booking. Please note that, at present, we can only accept BACS or cheque payments. We do not cover any IBAN banking charges incurred on foreign transactions. Full details of how to pay will be sent along with the Booking Confirmation.

The deposit is payable on receipt of Booking Confirmation to secure your booking.

Cancellation

You will appreciate that, as a small business, we are affected by cancellations and we would therefore ask for your understanding and consideration of the following;

• Notification of cancellation should be made by email or post. We will confirm receipt of all cancellations by email or post.
• If cancellation is made more than 14 days prior to arrival, we will refund your deposit less a £5 administration charge.
• If cancellation is made less than 14 days prior to arrival, your full deposit will be retained. We will endeavor to re-let the room but, if we are unable to do so, you will be liable for the balance.
• In the event of any guests deciding to cut short their stay for any reason, the full balance owing for the period booked, is still payable.
• NO CHARGE AT ALL will be made if cancellation is due to government imposed COVID-19 travel restrictions either in our area or the area from which you are travelling. Your deposit will be refunded or you can postpone your visit, using any existing payments towards a future stay.
• If you need to cancel because you or any member of your party has COVID-like symptoms, you can postpone your visit and use any existing payments towards this future stay.
• In either of the above two instances, if at all possible, we would like fair notice so that we may have a chance to re-let your room.
• • We recommend that you take out appropriate travel insurance to cover the cost of the accommodation.

Food

We request that guests please inform us before arrival of any food intolerance or allergies.

Pets

Sorry, but we do not accept any pets.

Smoking/Vaping

Smoking or vaping is not permitted in any part of the house.

Arrival

Check-in is between 4.00pm and 8.00pm.

If you are delayed, please call us on 01967 402222 to let us know your expected time of arrival.

Departure

Please vacate your room by 10.00am on the day of departure.

Non-availability of Accommodation

We would only cancel your reservation if your accommodation were unavailable for reasons beyond our control. We would however give you as much notice as possible and attempt to offer you alternative accommodation within the area. If this was not possible, or was unacceptable to you, then we would refund all monies paid by you for the visit. Our liability would not extend beyond this refund.

Damages and Breakages

We want to ensure that all our guests find everything in good working order. Therefore, we ask that any damage or breakage be reported immediately to ensure we can replace or repair the item as soon as possible. It is with regret that, where damage or breakage has taken place, we will ask you pay for this (minor breakages, reasonable wear and tear accepted).

Incidence of COVID at the B&B

Please refer to the COVID Statement on our website, which outlines how we would act upon a suspected case of COVID at the B&B with regard to the present Scottish government guidelines.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or contractors whilst acting in the course of employment.

Despite all the special measures we are putting in place to protect our guests, our household and our community, it is still possible that one among these groups may come into contact with and/or contract a communicable disease, including COVID-19, even if they follow all the steps in the risk assessment we have made. The manager of Otterburn B&B is not responsible for any injuries or disease under such circumstances.

Privacy Policy

We are committed to ensuring that your privacy is protected. Unless you have told us that you do not wish us to do so, we may retain your contact details on our database. These details will not be shared with any other parties. Occasionally, we may send you special offers or other information which we think you may find interesting using the email address which you have provided.

If you do not wish us to retain your contact details for the above purpose, please let us know at the time of booking.

Please note that, according with government guidelines, we will be capturing appropriate contact details to facilitate NHS Scotland Test & Protect for COVID-19 which works by identifying who has the virus and who they have had close, recent contact with to break chains of infection and stop the spread.